Career opportunities at Wyndham Vacation Ownership Corporate Headquarters

Wyndham Vacation Ownership is recruiting qualified candidates for our call center in Orlando for the position of Bilingual English/Japanese Contact Center Representative.

 

Key Responsibilities:
-Take inbound calls from English and Japanese speaking customers. Evaluate customer complaints to determine the appropriate actions then resolve and follow-up with customer
-Maintain assessment fee accounts and loan contracts to provide accurate billing by responding to customer mail
-Assist in the billing and collections of property taxes, special assessments, maintenance fee changes and other billings throughout the year

 

Minimum Qualifications:
-High school diploma or G.E.D. equivalent
-Two years customer service experience
-Ability to speak, read, and write English and Japanese fluently
-Working knowledge of Microsoft Word and Excel
-Good math aptitude and ability to type 30 wpm

-Must be willing to work any day of the week and a later work schedule to accommodate customers from Japan

Preferred Qualifications:
-Some college education
-Two years call center and financial experience

 

Address
Wyndham Vacation Ownership
6277 Sea Harbor Drive
Orlando, FL 32821
Job Title
Contact Center Representative II – Bilingual Japanese
Job Type
Full Time
Salary Estimate
$15.50 plus incentives
If you are interested, please contact:

 

Kathryn Sweeney
Corporate Recruiter
Wyndham Vacation Ownership
kathryn.sweeney@wyn.com
407-626-5118

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